Privacy Policy

Welcome to Seohara Express (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website (seoharaexpress.in) or use our delivery services in Seohara, Bijnor.

1. Information We Collect

We collect only the information necessary to process your orders and improve our service.

A. Information You Provide Directly

• Personal Details: Name, Phone Number, and Delivery Address provided via WhatsApp or our website forms.
• Order Details: Grocery lists, food preferences, and product choices.
• Health Data (For Medicine Orders): Images of medical prescriptions (Parchi) or medicine names uploaded for ordering purposes.

B. Information Collected Automatically

• Device Information: When you visit our website, we may collect non-personal data such as your IP address, browser type, and operating system to improve website performance (via Cookies).

2. How We Use Your Information

We use your data for the following specific purposes:

• Order Fulfillment: To purchase items on your behalf and deliver them to your doorstep.
• Communication: To update you on order status, rider location, or out-of-stock items via WhatsApp or Phone Call.
• Medicine Verification: To show your prescription to a licensed pharmacist/chemist solely for the purpose of dispensing the correct medicine.
• Customer Support: To resolve issues regarding returns, refunds, or service complaints.

3. WhatsApp Ordering & Data

Our website operates on a “Click-to-WhatsApp” model. When you click “Order on WhatsApp” or “Send Prescription,” you are redirected to the WhatsApp application.

• Once you leave our website (seoharaexpress.in) and enter WhatsApp, your interactions are governed by WhatsApp’s Privacy Policy.
• We store your chat history on our business devices solely for record-keeping of your orders and future customer service.

4. Data Sharing & Third Parties

We respect your privacy. We do not sell, trade, or rent your personal information to marketing companies. We only share data in the following operational scenarios:

A. Delivery Riders

Your Name, Phone Number, and Address are shared with our delivery partners/riders strictly to ensure the package reaches your home.

B. Partner Vendors (Chemists/Grocers/Restaurants)

In cases of specific orders (like Medicine), we may need to share your prescription image with the pharmacist to verify the dosage and availability. We ensure our partners handle this data with confidentiality.

5. Security of Your Data

We implement appropriate security measures to protect your personal information.

• Our website uses SSL Encryption (https) to ensure browsing safety.
• Prescription images are strictly used for dispensing and are not published or shared publicly.
• We do not store your Credit/Debit card details on our servers. All payments are collected via UPI or Cash on Delivery.

6. Cookies

Our website uses standard cookies to enhance your browsing experience (e.g., remembering your cart items before you move to WhatsApp). You can choose to disable cookies through your browser settings, though this may affect site functionality.

7. Your Rights

As a customer, you have the right to:

• Request access to the personal data we hold about you.
• Request deletion of your data (e.g., chat history or phone number) from our records.
• Opt-out of marketing messages (Broadcast lists) on WhatsApp at any time by replying “STOP”.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Seohara Express
Phone/WhatsApp: 7417455303
Email: hello@seoharaexpress.in
Address: Seohara, Bijnor, Uttar Pradesh – 246746